Frequent questions
Frequently asked questions about:
Privacy Policy
- What information does Carolina Bijouterie collect?
Carolina Bijouterie collects the information you provide when you create an account, make a purchase, or contact us. This information may include your name, address, telephone number, email address, payment information, and purchasing preferences.
- How does Carolina Bijouterie use my information?
Carolina Bijouterie uses your information to process your orders, deliver your products, send you our newsletter and other marketing communications, improve our website and services, and personalize your experience with us. Carolina Bijouterie also shares your information with our service providers who help us operate our business, such as our web hosting provider, our payment processor, and our email marketing service.
- How can I protect my information?
Carolina Bijouterie takes security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration and destruction. These measures include:
* Restricted access to your personal information by our staff.
* Secure storage of your personal information on secure servers.
* Use encryption to protect your personal information when transmitted over the Internet.
- How can I access, correct or delete my information?
You have the right to access, correct or delete your personal information. To exercise these rights, you may contact us by email or postal mail using the contact information provided at the end of this policy.
Shipping Policy
- How much is the shipping?
Shipping costs are calculated based on the destination and the weight of the package. Shipping costs are displayed in the shopping cart before checking out.
- ¿How much time does my order take to arrive?
Order delivery time varies depending on the destination. For more information on delivery times, you can contact us by email or postal mail using the contact information provided at the end of this policy.
- What happens if I do not receive my order?
If you do not receive your order within the expected time frame, you can contact us by email or postal mail using the contact information provided at the end of this policy. We will contact you to investigate the matter and offer a solution.
Service policy
- What should I do if I am not satisfied with my product?
If you are not satisfied with your product, you can return it within 30 days of the purchase date. To return a product, you must contact us and request a return authorization. Once you have received the return authorization, you can send the product to Carolina Bijouterie at your expense. Carolina Bijouterie will refund the price of the product, less shipping costs.
- What happens if my product arrives damaged?
If your product arrives damaged, you must contact us as soon as possible. We will send you a replacement product or refund the price of the product.
Refund or return policy
- Can I get a refund?
Yes, you can get a refund if you are not satisfied with your product. To manage your refund or return you must:
- Log in to your store account.
- Click on the order for which you want to send the return.
- If your order has more than one item, select the items you wish to return.
- Select a return reason and add a note for the store.
- Click Request return .
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After returning the product, you will receive a refund. You must return the product to Carolina Bijouterie within 30 days of the purchase date. Carolina Bijouterie will refund the price of the product, less shipping costs.
- How long does it take for a refund to be processed?
Refunds are normally processed within 7 business days. Once the refund has been processed, you will receive a confirmation email.
- What happens if I don't receive my refund?
If you do not receive your refund within the expected time frame, you can contact us by email or postal mail using the contact information provided at the end of this policy.
Questions about Jewelry
- What is jewelry?
Costume jewelry, also known as costume jewelry, is jewelry made from inexpensive materials and designed to be modern and fashionable.
- What materials are used to make jewelry?
Costume jewelry can be made from a variety of materials, including base metals, plastic, glass, and synthetic stones.
- How do I take care of my jewelry?
To keep your jewelry in its best condition, avoid exposing it to water, chemicals, and extreme temperatures. Store it in a dry place and clean it with a soft cloth.
- Can I wear jewelry if I have sensitive skin?
If you have sensitive skin, you may want to look for jewelry that is hypoallergenic or made from materials less likely to cause irritation.
- How long does jewelry last?
The useful life of jewelry varies depending on the quality of the materials and the care given to it. With proper care, jewelry can last for several years.
- Is jewelry a good investment?
Costume jewelry is not typically considered a good investment because it does not hold its value over time like fine jewelry does.
- Can I repair broken jewelry?
Depending on the type of damage, some pieces of jewelry can be repaired. However, it may be more cost effective to replace the part rather than repair it.
- How do I know if my jewelry is real or fake?
It can be difficult to tell if jewelry is real or fake without professional testing. However, there are some clues you can look for, such as the weight and feel of the piece and the quality of the materials.
- Can I wear jewelry in the shower or while swimming?
It is not recommended to wear jewelry in the shower or while swimming because exposure to water may cause damage or discoloration.
- How do I clean rusty jewelry?
To clean oxidized jewelry, you can use a soft cloth and a mild cleaning solution specifically designed for jewelry. Avoid using harsh chemicals or abrasive materials.
- How can I prevent my jewelry from discoloring?
To prevent your jewelry from discoloring, avoid exposing it to water, chemicals, and extreme temperatures. Store it in a dry place and clean it with a soft cloth.
- Can I wear jewelry with swimwear?
It is not recommended to wear jewelry with swimwear because exposure to chlorine and other chemicals can cause damage or discoloration.
- How can I know if my jewelry contains nickel?
If you have a nickel allergy, it is important to check if your jewelry contains this metal. You can do this by reading the product label or asking the seller.
- Can I wear jewelry while I exercise?
It is not recommended to wear jewelry while exercising because sweat and friction can cause damage or discoloration.
- How can I prevent my jewelry from getting tangled?
To prevent your jewelry from getting tangled, store it separately in individual bags or boxes. You can also hang it on a jewelry organizer to keep it organized.
- Can I clean my jewelry with jewelry cleaners?
Not all jewelry cleaners are suitable for jewelry. It is important to read the product instructions and make sure it is safe for use in jewelry before applying it.
- Can I take my jewelry to a jeweler to have it repaired?
Some jewelers can repair costume jewelry, but not all may offer this service. It is advisable to ask before taking your jewelry to a jeweler for repair.
- How can I avoid losing stones from my jewelry?
To avoid losing stones from your jewelry, handle it carefully and avoid hitting or pulling it. You can also apply a little clear glue to the base of the stones to help keep them in place.
- Can I take my jewelry to a jeweler to clean it?
Some jewelers can clean costume jewelry, but not all may offer this service. It is advisable to ask before taking your jewelry to a jeweler for cleaning.
- How can I know if my jewelry is of good quality?
The quality of jewelry can vary widely. Some things you can look for to determine if your jewelry is of good quality include the weight and feel of the piece, the quality of the materials, and the finish.